Refund policy
At Pep Merch, all products are printed to order specifically for each customer. Because of this, we do not accept returns or exchanges for change of mind, incorrect sizing, or buyer's remorse.
Returns & Exchanges
We do not accept returns or exchanges for:
- Incorrect size ordered
- Change of mind
- Accidental orders
- Preference changes after delivery
Please review the size guide carefully before placing your order.
Damaged, Faulty or Incorrect Items
If your order arrives damaged, defective, misprinted, or you receive the wrong item, please contact us within 14 days of delivery.
To help us resolve the issue quickly, please include:
- Your order number
- A description of the issue
- Clear photographs showing the problem
Once reviewed, we will arrange a replacement or refund where appropriate.
Lost Packages
If your order has not arrived within the estimated delivery timeframe, please contact us and we will investigate with the shipping carrier.
Contact Us
For any questions regarding your order, please contact:
We aim to respond to all enquiries as quickly as possible.